Sales: hello@freddiegrubb.com

07722 193 654

Service: A&S Cycles - 020 8985 0042

PLEASE CONTACT FOR CURRENT OPENING HOURS

For Freddie Grubb bike servicing, repairs and upgrades:

A&S Cycles, 69 Lower Clapton Road, London E5 0NP - 020 8985 0042

Open Mon-Sat - call for opening hours and to book

We are always interested to hear from like-minded businesses looking to collaborate. Be it for custom fleets, product development, or marketing ideas, we'd be delighted to discuss.

Please email hello@freddiegrubb.com

Return of Goods Policy / Refunds. Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery, except for the products described below referred to as made-to-order.
Returns are at customers own expense. We advise you to use an insured, signed for service.

All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.

Damaged / Faulty Items. We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact hello@freddiegrubb.com as soon as possible so that we can resolve it for you promptly.

We cannot refund or exchange made-to-order products. Due to the bespoke nature of the products we supply and the diverse choice of finishes, materials and options available, goods, such as our bicycles (unless otherwise stated) are made-to-order, therefore it is not possible to return these items. Please only order if you are sure that the item and finish is right for your needs as you may not be able to change the order after the item has been entered into production. Following delivery or collection, made-to-order goods are non-returnable unless we have not supplied the correct item or specification as per the order placed.

Made-to-order items are products, such as our bicycles, whereby you select a size, colour, and specification at the point of order.

Ex-display sale goods. Are sold as seen and non returnable. Therefore we recommend goods are viewed prior to purchase.

International returns (Products sold outside the UK). Prior to dispatch we double-check all of our products to be sent overseas to ensure that they are in perfect condition when they leave the warehouse but we are aware that occasionally things can go wrong in transit. We will always stand by our products and if they are damaged in transit or faulty we will repair/replace them; however, you must cover the cost of returning the faulty product to us. This may seem harsh, but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can to our UK customers so please consider this before ordering.